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Total Performance Scorecard

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 Hubert K. Rampersad

Total Performance Scorecard:

Redefining Management to Achieve Performance with Integrity



Total Performance Scorecard

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory.
The Total Performance Scorecard contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the Total Performance Scorecard makes use of in a very straightforward way. If implemented, the Total Performance Scorecard enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana?

In this book, Hubert Rampersad has synthesized a large amount of material written on business learning and management topics. The book serves as a practical guide, in that there are numerous exercises and business illustrations. However, it is also an extensive reference guide to many other works on management if the reader wishes to look more deeply into the knowledge area's that the author has brought together into the Total Performance Scorecard.

Hubert Rampersad has done an excellent job in integrating the balanced scorecard with several other leading management ideas and has put them in the Total Performance Scorecard framework.


Highly recommended reading for balanced scorecard professionals and management consultants.


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