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1 Leadership (120 pts.)
1.1
Organizational Leadership (70 pts.)
1.2
Social Responsibility (50 pts.)
2 Strategic Planning (85 pts.)
2.1
Strategy Development (40 pts.)
2.2
Strategy Deployment (45 pts.)
3 Customer and Market Focus (85 pts.)
3.1
Customer and Market Knowledge (40 pts.)
3.2
Customer Relationships and Satisfaction (45 pts.)
4 Measurement, Analysis, Knowledge Management (90 pts.)
4.1
Measurement and Analysis of Organizational Performance (45 pts.)
4.2
Information and Knowledge Management (45 pts.)
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5 Human Resource Focus (85 pts.)
5.1
Work Systems (35 pts.)
5.2
Employee Learning and Motivation (25 pts.)
5.3
Employee Well-Being and Satisfaction (25 pts.)
6 Process Management
(85 pts.)
6.1
Value Creation Processes (50 pts.)
6.2
Support Processes (35 pts.)
7 Business Results
(450 pts.)
7.1
Customer-Focused Results (75 pts.)
7.2
Product and Service Results (75 pts.)
7.3
Financial and Market Results (75 pts.)
7.4
Human Resource Results (75 pts.)
7.5
Organizational Effectiveness Results (75 pts.)
7.6
Governance and Social Responsibility Results (75 pts.)
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